TERMS and Conditions

Please Read our Terms & Conditions Carefully

1.Application and Acceptance of the Terms

1.1 Your use of the Site and Kolaaustralia.com.au services, software and products (collectively the as the “Services” hereinafter) is subject to the terms and conditions contained in this document as well as the Privacy Policy and any other rules and policies of the Site that Kolaaustralia.com.au may publish from time to time. This document and such other rules and policies of the Site are collectively referred to below as the “Terms”. By accessing the Site or using the Services, you agree to accept and be bound by the Terms. Please do not use the Services or the Site if you do not accept all the Terms.

1.2 Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

1.3 You may not use the Services and may not accept the Terms if (a) you are not of legal age (at least 16 years old) to form a binding contract with Kolaaustralia.com.au, or (b) you are not permitted to receive any Services under the laws of local countries / regions including the country / region in which you are resident or from which you use the Services.

1.4 You acknowledge and agree that Kolaaustralia.com.au, may amend any Terms at any time by posting the relevant amended and restated Terms on the Site. By continuing to use the Services or the Site, you agree that the amended Terms will apply to you.

1.5 If Kolaaustralia.com.au has posted or provided a translation of the English language version of the Terms, you agree that the translation is provided for convenience only and that the English language version will govern your uses of the Services or the Site.

1.6 You may be required to enter into a separate agreement, whether online or offline, with Kolaaustralia.com.au or our affiliate for any Service (“Additional Agreements”). If there is any conflict or inconsistency between the Terms and an Additional Agreement, the Additional Agreement shall take precedence over the Terms only in relation to that Service concerned.

1.7 The Terms may not otherwise be modified except in writing by an authorized officer of Kolaaustralia.com.au.

2. Provision of Services

2.1 You must register as a member on the Site in order to access and use some Services. Further, Kolaaustralia.com.au. reserves the right, without prior notice, to restrict access to or use of certain Services (or any features within the Services) to paying Users or subject to other conditions that Kolaaustralia.com.au. may impose in our discretion.

2.2 We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express wrote permission by Kola Australia

2.3 Services (or any features within the Services) may vary for different regions and countries. No warranty or representation is given that a Service or feature or function thereof or the same type and extent of the Service or features and functions thereof will be available for Users. Kolaaustralia.com.au.may in our sole discretion limit, deny or create different level of access to and use of any Services (or any features within the Services) with respect to different Users

2.4 We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or timelier sources of information. Any reliance on the material on this site is at your own risk

2.5 Kolaaustralia.com.au. may launch, change, upgrade, impose conditions to, suspend, or stop any Services (or any features within the Services) without prior notice except that in case of a fee-based Service, such changes will not substantially adversely affect the paying Users in enjoying that Service.

3. Users Generally

3.1 As a condition of your access to and use of the Site or Services, you agree that you will comply with all applicable laws and regulations when using the Site or Services.

3.2 You agree to use the Site or Services solely for your own private and internal purposes. You agree that (a) you will not copy, reproduce, download, re-publish, sell, distribute or resell any Services or any information, text, images, graphics, video clips, sound, directories, files, databases or listings, etc available on or through the Site (the “Site Content”), and (b) you will not copy, reproduce, download, compile or otherwise use any Site Content for the purposes of operating a business that competes with Banggood.com, or otherwise commercially exploit the Site Content. Systematic retrieval of Site Content from the Site to create or compile, directly or indirectly, a collection, compilation, database or directory (whether through robots, spiders, automatic devices or manual processes) without written permission from Banggood.com is prohibited. Use of any content or materials on the Site for any purpose not expressly permitted in the Terms is prohibited.

3.3 You must read Kolaaustralia.com.au Privacy Policy which governs the protection and use of personal information about Users in the possession of Kolaaustralia.com.au and our affiliates. You accept the terms of the Privacy Policy and agree to the use of the personal information about you in accordance with the Privacy Policy.

3.4 Kolaaustralia.com.au may allow Users to access to content, products or services offered by third parties through hyperlinks (in the form of word link, banners, channels or otherwise), API or otherwise to such third parties’ web site. You are cautioned to read such web site’ terms and conditions and/or privacy policies before using the Site. You acknowledge that Banggood.com has no control over such third parties’ web site, does not monitor such web site, and shall not be responsible or liable to anyone for such web site, or any content, products or services made available on such web site.

3.5 You agree not to undertake any action to undermine the integrity of the computer systems or networks of Banggood.com and/or any other User nor to gain unauthorized access to such computer systems or networks.

3.6 You agree not to undertake any action which may undermine the integrity of Kolaaustralia.com.au’s feedback system, such as leaving positive feedback for yourself using secondary Member IDs or through third parties or by leaving unsubstantiated negative feedback for another User.

3.7 By posting or displaying any information, content or material (“User Content”) on the Site or providing any User Content to Kolaaustralia.com.au or our representative(s), you grant an irrevocable, perpetual, worldwide, royalty-free, and sub-licensable (through multiple tiers) license to Kolaaustralia.com.au to display, transmit, distribute, reproduce, publish, duplicate, adapt, modify, translate, create derivative works, such as using as product description on Kolaaustralia.com.au ,advertising outside Kolaaustralia.com.au and otherwise use any or all of the User Content in any form, media, or technology now known or not currently known in any manner and for any purpose which may be beneficial to the operation of the Site, the provision of any Services and/or the business of the User.

SHIPMENTS AND APPLICABLE DUTIES AND TAXES

Depending on the country to which you instruct us to ship your order, your order may be subject to import taxes, customs duties and fees and/or other similar types of governmental taxes, duties or fees (collectively, “Duties and Taxes”). You are responsible for the payment of all such Duties and Taxes, irrespective of when you are billed or charged for Duties and Taxes. We have no control over these charges as customs policies vary widely from country to country. When you place an order for which Duties and Taxes are applicable, the calculation of the Duties and Taxes payable by you may not occur until after you have placed your order. This means that the first time you learn about the amount of the Duties and Taxes charged to you may not be until you receive your credit card statement or your receipt from us with your shipment. In some cases, the calculation of Duties and Taxes may cause a shipping delay beyond our original delivery estimates.

SPAM ACT POLICY

Kolaaustralia.com.au is committed to complying with its obligations under the Spam Act 2003. Kolaaustralia.com.au will not send you any unsolicited commercial electronic messages without your consent.

Central to the working of the Spam Act scheme is that recipients of such messages have the right to withdraw their consent at any time. You are at liberty to unsubscribe from the Kolaaustralia.com.au Database. This can be done at any time by accessing our web service communication preferences and there is an unsubscribe link embedded in each of our commercial electronic messages.

To assist Kolaaustralia.com.au to combat Spam we kindly request your assistance with the following:

Please ensure that when subscribed to the Kolaaustralia.com.au Database we always have your current details, by updating us on any change in or cancellation of your email address.

Please ensure that you unsubscribe from the Kolaaustralia.com.au Database if you do not wish to receive commercial messages from Kolaaustralia.com.au.

If you receive a message from us after you have unsubscribed, please assume that it has been sent in error and notify us immediately

Contact:

If you require further information regarding this policy or wish to make a complaint, please contact the Kola Australia Privacy and Spam Officer:

  • Email: customerservice@kolaaustralia.com.au

Customer service member will review your complaint within 5 business days and respond to you in writing advising what action(s) Kola Australia will take as a result of your complaint.

Return, Refund & Shipping

  1. Subject the rest of this policy, if for any reason you are unsatisfied with your purchase of Kolaaustralia.com.au product, you can contact us within 14 days of taking delivery and return the product. You will then receive a store credit for the purchase price of your product (excluding the initial delivery charges as set out in your order confirmation email).
  2. Products must be returned in their original packaging, along with all included accessories, be in new condition suitable for resale, and must not have been damaged during the time the product is in your possession, including up until we receive the product.
  3. You must notify us via the Kolacustomerservice@gmail.com within 14 days of taking delivery of your product and request a return under this policy.
  4. If there is no proof of the delivery date it will be assumed to be 3 business days from the date of dispatch of the product.
  5. The product must be returned to Kola Australia within 10 business days of your request to return your product.
  6. You must return the product at your own cost and you must comply with the directions for returning the product that our staff provide to you. The product will remain your responsibility during transit until they are received at the address supplied by our staff. We do not accept any liability for any loss or damage which may occur during transit.
  7. After receiving the returned product, we will issue a store credit as soon as is reasonably practicable and you will be provided with e-mail acknowledgement.
  8. This Change of Mind Policy is in addition to the Kolaaustralia.com.au Warranty. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
  9. We reserve the right to make changes to this Change of Mind Policy without notice